We at the Fly Tying Shop are completely dedicated to your total satisfaction. If you have any a problem, complaint or product for return please contact us on:

We answer our e-mails as soon as we can during business hours (Monday to Saturday 9am to 5pm)
If you would prefer to speak to us then please call us on 01273 252504 during business hours.
The following are our basic terms & conditions regarding returns and cancelling orders under the Distance Selling Regulations.

Returns Policy

We will gladly exchange or refund any unused goods if you return them to us in a saleable condition within 14 days of receipt (unless we have purchased the items from our suppliers specifically by your request). Simply post your goods back to us in an unused condition, in their original packaging with any labels attached, together with a copy of your invoice and a covering letter explaining your requirements, the goods are your responsibility until they reach our warehouse.
A refund for the purchase price (not including the original postage cost) will be credited to the debit/credit card used for the purchase
Postage will be charged on all goods returned for exchange. This does not affect your Statutory Rights.

If you are returning Faulty Goods, please return them in a clean unused condition as we are unable to accept any soiled or used goods.

Distance Selling Regulations
Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.

In this case we will issue you with a full refund however you will need to return the entire order at your own cost.

In all cases, the goods must be in an unused and saleable condition with all tags and labels attached and will be inspected on their return.

If you decide to cancel the contract for your order with Fly Tying Shop you must let us know in writing (email is fine), quoting your order number, name and address.